Frequently Asked Questions

Start with a Property Audit — our most popular entry point.

We’ll review your current tech, marketing, and operations and deliver a detailed roadmap with actionable recommendations. From there, we’ll outline a custom proposal and project plan based on your goals that you can choose to move forward with.

Book My Audit

We don’t offer a trial, but our $3,200 Property Audit acts as a proof-of-concept.

You’ll experience what it’s like to work with us,  and gain clear visibility into what support you’ll need before entering into a longer partnership.

If you move forward within 30 days, that audit fee is fully credited toward your project.

We build your direct booking system, layer in creator-led marketing, and connect your operations with automation and reporting — all designed around your unique business.

We’re not a product. We’re a partner.

Services typically include:

• Creator systems and influencer marketing

• Social media and email marketing management

• Lead generation and retargeting

• Booking system setup on your WordPress site

• Tech stack integration (CRMs, PMSs, payment systems, automations)

• Workflow design and operations dashboards

We use flexible, open-source tools.

We typically build from scratch but also connect to the platforms you’re already using — including Mailchimp, HubSpot, Guesty, Lodgify, Hostaway, OTAs and more. If it has an open API, we can probably make it work.

All of this gets unified in one view so you can make better, faster decisions.

Both.

We integrate with platforms like Airbnb and Vrbo when needed — but we focus on building systems that reduce your reliance on them over time.

Our ultimate goal is to help you own your brand, guest data, and demand.

Most clients see:

• A 20%+ lift in direct bookings

• 35% conversion rate from campaigns

• Guests booking 3–6 months in advance

• Up to 93% direct bookings (and reduced OTA reliance)

• A 30% rebooking rate from past guests

• Organic word-of-mouth from creator content and guest loyalty

These results typically show up within 3–6 months of consistent implementation.

That depends on your current setup.

In many cases, we help replace tools like spreadsheets, disconnected CRMs, or clunky email systems with one clean solution — but we never rip and replace unless it makes sense.

We’ll help you assess what to keep, connect, or cut.

We immediately create your custom project management dashboard — with a shared calendar, key milestones, and workflows.

You’ll meet your strategist and walk through the plan together.

From there:

• First 90 days = building and setup

• After that = live implementation, optimization, and growth

• You’ll always know what’s happening — and what’s next

Once the initial intake of information period is complete, we operate on a biweekly call structure:

• One call focused on tech and operations

• One call focused on marketing performance and lead generation

You’ll work directly with specialists who know your project inside and out — not account reps reading from scripts. Every step is transparent, trackable, and centered on your goals.

We stay with you through growth.

Support includes:

• A dedicated account strategist

• Project dashboard with full visibility

• Email + messaging support Mon–Thu, 9AM–5PM

• Most messages answered within the hour during business hours

• After-hours emergency help available (fees may apply based on issue)

• Staff onboarding support + documentation (additional fee if outside scope)

Every project is custom — but most follow this structure:

• One-time setup fee for the first 3 months of buildout

• Ongoing monthly retainer for strategy, optimization, and support

All retainers require a 6-month minimum commitment.

To explore the right fit for your property or portfolio, start with a Property Audit

Contact Us for Pricing, Below.

We’re not selling a platform.

We’re solving for ownership.

Most companies force your business to fit their product. We build systems around your business — using open-source tools, your own site, and your real needs. That means full visibility, lower costs, and zero platform lock-in.

We’ve done it all — guest management, tech development, content creation, influencer programs, even late-night toilet scrubbing.

We don’t just understand your world — we’ve lived it.

“It feels like I’m your only client.” — We hear this often.

Because your business deserves that kind of care.

No. You’ll have a single point of contact and a clearly structured system.

We eliminate chaos — not add to it.